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AeroVironment, Inc. (“AV”) is dedicated to protecting consumer privacy. This notice explains how AV collects, uses, and discloses information about you when you subscribe to our services and you visit our Web sites. Your use of this website, and/or receipt of AV’s and/or EV Solutions(TM) products or services constitutes acceptance of this Policy.
This Policy explains our practices in the following areas:
- The nature of the information we collect about you and the way such information is used.
- The nature, frequency, and purpose of any disclosure of information that we may make, including the types of persons or entities to whom the disclosure may be made.
- Your rights under the Communications Act, 47 U.S.C. S 338(i).
I. Types of Information we collect and how we collect it
In discussing the types of information we collect from customers and visitors to our websites we use the term “Customer Information” as a broad, general term that refers to any information relating to you and your AeroVironment and/or EV Solutions(TM) products or service (“EV Charging Products”), including Account Information, Service & Performance Information, Commerce Information, and Web Site Information.
The following are specific types of Customer Information that we collect from customers and visitors to our websites:
“Account Information” means information about your AV account, including, but not limited to, your name, address, e-mail address, telephone number, credit card information, the model and serial number of your EV Charging Products (as applicable), and appointment scheduling information. We collect Account Information directly from you when you activate or change your account, or purchase products or services from us. We may combine information we obtain from third parties with Account Information we collect.
“Service & Performance Information” means information necessary for us to provide services related to your EV Charging Products, including site assessment, installation, warranty and non-warranty services, as well as data, including software files, with detailed information about the operation of your EV Charging Products, electric vehicle charging practices, and type of electric vehicle. Examples of Service & Performance Information include your product software version number, details regarding your home’s configuration and electrical infrastructure, product information and information you provide to our customer service representatives and/or electrical contractors regarding the functioning of your electric vehicle or EV Charging Products. In addition, we may collect diagnostic logs and other performance information for one or more EV Charging Products for quality control, electrical contractor performance, product improvement and troubleshooting purposes, as well as to identify trends that may be useful to AV and its partners and affiliates in the electric vehicle, utility, power generation and charging industries. Service & Performance Information is generally linked to or associated with your Account Information.
“Commerce Information” means personally identifiable information about you that enables a commerce partner to fulfill your request to participate in a business transaction. From time to time, we may present on-screen offers or enable you to buy goods and services from us or third parties. We will only collect and send on your behalf information such as your name and address and your interest in a specific offer or transaction to the commerce partners that are sponsoring the promotion or transaction if you take advantage of such an offer or engage in a transaction. In addition to fulfilling your request, such commerce partner [or we?] may also use your Commerce Information to send you other information in which you might be interested, consistent with its own privacy policies.
Web Logs: AV also maintains standard web logs that record data about all visitors to our EV Commerce Websites. These logs may contain:
- The Internet domain from which you access such Websites.
- Your IP address (your computer is automatically assigned an IP address when you surf the Internet. Your IP address is either static or dynamic. A static IP address may be identifiable to you; a dynamic address is usually not identifiable to you)./li>
- The type of browser and operating system you use.
- The date and time you visited this site.
- The pages you viewed on the EV Commerce Websites.
- The address of the website from which you linked.
AV uses web log and clickstream information to help us design our site, to identify popular site features and to make the site more useful for visitors. Web logs are recorded in sequential files, and we normally do not attempt to identify individuals from these logs. However, we may use web logs to identify persons attempting to break into, disrupt, or damage our Site. We may share web log information with law enforcement personnel if we believe evidence exists, or is likely to occur, of a violation of federal, state or local laws or regulations.
II. Use of Customer Information
We use Customer Information to deliver our products and services, process your installation transaction and other installation and service-related requests and comments, and to understand your needs so that we may provide you with the most suitable products and services. For example, we may use your postal address, e-mail address or telephone number to:
- Process and fulfill your installation order and notify you of your order status;
- Provide customer support; and
- Solicit your feedback about the products and services you received.
We may use Customer Information to resolve disputes and troubleshoot problems, as well as contact a customer regarding administrative matters or notices.
III. When we share Customer Information with third parties
Third party services: We share Customer Information with third parties contracted to do business on our behalf (for example, local electrical contractors and service providers, bill processing, delivery, technical service and support, credit card processing services, website service providers and collection services). When you order products or services, including but not limited to product installation services, we will share Customer Information necessary for any associated third party to provide these services and ongoing related support.
Industry Affiliates: We may share Customer Information, including personally identifiable information, with other entities (and their affiliates) in the electric vehicle and charging infrastructure industry with whom we have a contractual relationship related to AV’s electrical vehicle charging business, specifically including but not limited to, electric vehicle manufacturers and dealers, state and/or municipal energy agencies, and electric utilities and/or power companies. Information shared with these “Industry Affiliates” may be used only to support your successful use of AV’s products and services, and such Industry Affiliates’ products and services.
Marketing: Unless you specifically opt-out, we may share Customer Information, including Service & Performance Information, with third parties other than Industry Affiliates, who offer products and services in which we think you might be interested. These third parties may use this Customer Information to market their products or services to you.
When you elect to participate in a special offer or engage in a transaction with AV or a third party advertiser or promoter through our EV Commerce Websites, we will collect and disclose your Commerce Information, on your behalf, to the party sponsoring or fulfilling the promotion. This information is disclosed to a third party only upon your affirmative response to an offer. In addition to fulfilling your request, that party may also use your Commerce Information to send you other information in which you might be interested consistent with its own privacy policies.
Legal Requirements & Professional Services: AV may share your Customer Information if it believes in good faith that such disclosure is: a) necessary to comply with a legal process, b) in response to legal claims, c) necessary to protect personal safety, property or other of your [or a third party’s?] rights, our rights and/or the rights of our service providers, or d) as part of a sale or assignment of all or a part of our business. AV may also disclose Customer Information to any person performing audit, legal, operational or other similar services for AV. Whenever reasonably possible we will require any recipient of Customer Information for these purposes to agree in writing to hold the information in confidence, to use the information only for the permitted purpose, and to return or destroy the information when the services are completed.
We may share with third parties certain pieces of non-personally identifiable information and aggregated non-personally identifiable information, for example, the number of customers located in a certain geographic area or how many hours a day customers with a particular type of electric vehicle are using their EV Charging Products. Such information will not identify you individually.
IV. Opting Out of Marketing Communications
AV may periodically send you messages via e-mail, telephone or traditional postal mail about products and services that we think may be of interest to you. In addition, as provided above, AV may make Customer Information available to third parties for the purpose of marketing such products or services.
You can choose not to receive marketing messages promoting AV or third party products or services from us and third parties in the future by:
(1) clicking here to opt-out;
(3) following the “unsubscribe” instructions located near the bottom of any e-mails received; or
(4) writing us at AeroVironment, Inc. Attn: Opt-Out, 181 W. Huntington Drive, Suite 202, Monrovia, CA 91016.
If you are a current Customer, please include your name, customer ID # and phone number in the body of your e-mail or letter.
Upon receipt of your opt-out request, AV will take the required actions within a reasonable period of time; however, we can not and do not guarantee that such removal will be effective immediate.
V. How long we keep Customer Information
We maintain Customer Information about you for as long as we provide EV Charging Products to you, and longer for related business activities.
VI. How we protect the security of Customer Information
We take reasonable steps to protect Customer Information by using security technologies and procedures that limit access to our databases. However, no system is completely secure or error-free. We do not, and cannot, guarantee the complete security of Customer Information.
VII. Online credit card transactions
We protect the security of credit card transactions on the Internet by using a secure, encrypted Web server. We maintain credit card information collected during transactions in a secure database for fraud prevention and accounting and billing purposes. Stored information from credit card transactions is not released to third parties except in response to a subpoena or court order.
VIII. A Special Note for Parents Concerning Privacy
We support the guidelines and regulatory requirements provided in the Children’s Online Privacy Protection Act of 1998 (COPPA).
© 2010 AeroVironment, Inc.